ICT Industry Reports

The adoption of remote contact centers and rising awareness of CCaaS are the factors expected to drive the market growth during the forecast period of 2022-2028. According to TechSci Research report,   Cloud-based Contact Center Market   - By Region, Competition Forecast & Opportunities, 2018-2028,  the Cloud-based Contact Center Market   is expected to register robust growth during the forecast period, 2022-2028.  The robust scalability, affordability, flexibility, and features of cloud computing are now driving up demand. As a result, organizations are moving their contact center operations from a traditional on-premises model to the Cloud, one of the major drivers driving the market. Additionally, employees' productivity and overall operational efficiency can be increased by allowing them to work remotely in cloud-based customer support. This is trying to support the market's expansion and several other benefits provided by cloud-based contact centers, su...

The adoption of remote contact centers and rising awareness of CCaaS are the factors expected to drive the market growth during the forecast period of 2022-2028. According to TechSci Research report,   Cloud-based Contact Center Market   - By Region, Competition Forecast & Opportunities, 2018-2028,  the Cloud-based Contact Center Market   is expected to register robust growth during the forecast period, 2022-2028.  The robust scalability, affordability, flexibility, and features of cloud computing are now driving up demand. As a result, organizations are moving their contact center operations from a traditional on-premises model to the Cloud, one of the major drivers driving the market. Additionally, employees' productivity and overall operational efficiency can be increased by allowing them to work remotely in cloud-based customer support. This is trying to support the market's expansion and several other benefits provided by cloud-based contact centers, su...