Unified Communication as a Service (UCaaS) Market Outlook 2027 By Services, Deployment, Size, Share, Trends, Growth

According to TechSci Research, Global unified communication as a service projected to grow at a CAGR of over 23%, in value terms, during 2022-2027. Growing penetration of mobile devices, need for improvising on customer services, rising demand for mobile workforce and enterprise mobility, growth in social business integration and the increasing preference for cloud-based UCaaS, massive upsurge in the number of social media users are some factors, which are expected to propel demand for unified communication as a service over the next five years.

Some of the major players operating in the global Unified communication as a service are Cisco Systems, Computer Science Corporation, BT Group, 8x8, West Corporation, Microsoft Corporation, Voss Solutions, Verizon Communication, Star2star Communications, and Polycom etc.

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Objective of the Study:

·         To analyze and forecast market size of the global unified communication as a Service market, in terms of value.

·         To define, classify and forecast the global unified communication as a service on the basis of service, deployment model, deployment, delivery model, end user and regional distribution.

·         To scrutinize the detailed market segmentation and forecast the market size, in terms of value, on the basis of region by segmenting global unified communication as a service into five regions, namely, North America, South America, Europe, Asia Pacific and MEA.

·         To identify tailwinds and headwinds for the global unified communication as a service market.

·         To examine competitive developments such as expansions, contracts and mergers & acquisitions in the global unified communication as a service market.

·         To evaluate competitor and trends in the global unified communication as a service market.

·         To strategically profile the leading players, which are involved in of unified communication as a service globally.

TechSci Research performed primary as well as exhaustive secondary research for this study. Initially, TechSci Research sourced a list of unified communication as a service provider globally. Subsequently, TechSci Research conducted primary research surveys with the identified companies. While interviewing, the respondents were also enquired about their competitors. Through this technique, TechSci Research was able to include providers that could not be identified due to the limitations of secondary research. TechSci research analysed service, deployment, deployment model, end user and regional presence of all major unified communication as a service provider across the globe.

TechSci Research calculated the market size for the global unified communication as a service using a bottom-up approach, where providers’ value data for different service of (telephony services, contact centre services, uc application services & collaboration services), unified communication as a service was recorded as well as forecast for the future years was made. TechSci Research sourced these values from industry experts and company representatives, and externally validated through analyzing historical sales data of respective providers to arrive at the overall market size. Various secondary sources such as company annual reports, white papers, investor presentations and financial reports were also used by the TechSci Research.

Key Target Audience:

• Global unified communication as a service provider
• Research organizations and consulting companies
• Organizations, associations and alliances related to unified communication as a service provider
• Government bodies such as regulating authorities and policy makers.
• Industry associations
• Market research and consulting firms

The study is useful in providing answers to several critical questions that are important for industry stakeholders, such as providers and policy makers, which market segments should be targeted over the unified communication as a service coming years (next five years) in order to strategize investments and capitalize on growth of the market.

Attribute	Details
Base Year	2021
Historical Data	2017 – 2020
Estimated Year	2022
Forecast Period	2023 – 2027
Quantitative Units	Revenue in USD Million and CAGR for 2017-2021 and 2022E-2027F
Report coverage	Revenue forecast, company share, competitive landscape, growth factors, and trends
Segments covered	·         Services ·         End User ·         Deployment ·         Deployment Model ·         Delivery Model
Regional scope	North America; Europe; Asia Pacific; South America; Middle East & Africa
Country scope	United States, Mexico, Canada, China, India, Japan, South Korea, Australia, Germany, France, United Kingdom, Spain, Italy, South Africa, UAE, Saudi Arabia, Israel; Brazil, Argentina, Colombia.
Key companies profiled	Cisco Systems, Computer Science Corporation, BT Group, 8x8, West Corporation, Microsoft Corporation, Voss Solutions, Verizon Communication, Star2star Communications, and Polycom.
Customization scope	10% free report customization with purchase. Addition or alteration to country, regional & segment scope.
Pricing and purchase options	Avail customized purchase options to meet your exact research needs. Explore purchase options
Delivery Format	PDF and Excel through Email (We can also provide the editable version of the report in PPT/Word format on special request)

Report Scope:

In this report, global unified communication as a service has been segmented into following categories, in addition to the industry trends which have also been detailed below:

• Unified Communications As A Service Market, by Service:
• Global Unified Communication as a Service Market
• Telephony Services
• Contact Center Services
• UC Application Services
• Collaboration Services
• Unified Communications As A Service Market, by End Users:
• Large Enterprise
• Small and Medium Enterprises
• Public Sector
• Others
• Unified Communications As A Service Market, by Deployment:
• UC Software as a Service
• UC Platform as a Service
• UC Infrastructure as a Service
• Unified Communications As A Service Market, by Deployment Model:
• On-Premises
• Hosted/Cloud
• Unified Communications As A Service Market, by Delivery Model:
• Stand-alone Services
• Integrated Service
• Unified Communications As A Service Market, by Geography:
• North America

§  United States

§  Canada

§  Mexico

§  Rest of North America

• Europe

§  United Kingdom

§  Germany

§  France

§  Italy

§  Spain

§  Rest of Europe

• Asia Pacific

§  China

§  Japan

§  South Korea

§  Australia

§  India

§  Rest of APAC

• South America

§  Brazil

§  Argentina

§  Colombia

§  Rest of South America

• MEA

§  Saudi Arabia

§  UAE

§  Israel

§  South Africa

§  Rest of MEA

Competitive Landscape

Competition Benchmarking: Benchmarking of leading 10 players

Company Profiles: Detailed analysis of the major companies present in the global unified communication as a service market.

About TechSci Research

TechSci Research is a leading global market research firm publishing premium market research reports. Serving 700 global clients with more than 600 premium market research studies, TechSci Research is serving clients across 11 different industrial verticals. TechSci Research specializes in research-based consulting assignments in high growth and emerging markets, leading technologies and niche applications. Our workforce of more than 100 fulltime Analysts and Consultants employing innovative research solutions and tracking global and country specific high growth markets helps TechSci clients to lead rather than follow market trends.

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